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Incident & Problem
Addressing and preventing incidents
Addressing
incidents
Fixing
root causes
Change & Configuration
Change process and product specification
Process
for changes
Product
configuration
IT Asset & Catalog
IT resources & offerings
Integral components
in the IT environment
Catalog
Defining features of a service
Mobile service
Mobiles can help employees to: improve customer service. remain in contact with the office, customers and suppliers
Service business
Succeeding in service business
Service essential
Incident
mgt.
mgt.
Problem
mgt.
mgt.
Configuration
mgt.
mgt.
Service asset
mgt.
mgt.
Service desk
mgt.
mgt.
Service level
mgt.
mgt.
Service
knowledge
mgt.
knowledge
mgt.
Service
catalog
catalog
Marketing
campaign
campaign
Product
mgt.
mgt.
Lead mgt.
Channel
mgt.
mgt.
Opportunity
mgt.
mgt.
- Client
- Contact
- Interests
- Values
- Interaction
- Conversion
- Transaction
- Reference
Order
Service
delivery
delivery
Sales
quotation
quotation
Sales
contract
contract
Shipment
Return
Invoicing
& payment
& payment
P&L
& mgt.
& mgt.
Requirement
mgt.
mgt.
Activity &
deliverable
mgt.
deliverable
mgt.
Resource
mgt.
mgt.
Cost
mgt.
mgt.
Test
mgt.
mgt.
Issue
mgt.
mgt.
Change
mgt.
mgt.
Risk
mgt.
mgt.
Project
request
mgt.
request
mgt.
Timesheet
mgt.
mgt.
Dependency
mgt.
mgt.
Quality
mgt.
mgt.
Multi
project
mgt.
project
mgt.
PMO
virtual
PMO
PMO
Enterprise
resource
mgt.
resource
mgt.
Employee
record
record
Attendance
Leave &
benefits
benefits
Performance
Compensation
& payroll
& payroll
Recruitment
Skill &
training
training
Succession
mgt.
mgt.
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